TITLE: Senior Manager, User Research

REQUIREMENTS: Master of Science in Computer Science or related field or foreign equivalency and 6 months of experience in the job or 6 months of experience as a User Research Project Manager or in a related occupation.

JOB DUTIES: Lead the central Game User Research team at company. Oversee design and execution of user research activities. Maintain the master research schedule for User Research activities in QA. Evangelize User Research philosophy and teach methods. Identify and drive process improvements for the discipline. Provide coaching and mentoring to other User Researchers. Coach the department on how to generate and formulate actionable feedback. Liaise with Design, BI, Marketing, and online games to collaborate and sync on test efforts. Utilize and suggest telemetry to conduct detailed data analysis and recommendations. Carry out research using a number of methods including, but not limited, to usability testing, UX, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies. Provide summarized research directly to the development teams for discussion and future implementation. Provide design suggestions based on observation, research, and expertise. Orchestrate test strategy and design, for public and internal playtests. Utilize and suggest telemetry to conduct detailed data analysis and recommendations. Maintain detailed records of study details. Upgrade and maintain lab equipment as necessary.

CONTACT: Please send resume ref#19274/contact K. Finnsson for an appointment.
Blizzard Entertainment Inc.
PO Box 18979
Irvine, CA 92623

Jobsite: Irvine, CA (Full-time position)