TITLE: Application Services Manager
REQUIREMENTS: Bachelor’s degree in Computer Science, Electronics Engineering with a concentration in Computer Science or a related field or foreign equivalency and 2 years of experience in the job or 2 years of experience as a Manager, Information Technology or in a related occupation.
SPECIAL REQUIREMENTS: Any suitable combination of education, training, &/or experience is acceptable.
JOB DUTIES: Work with matrix teams, IT & business leadership, and external vendors/partners. Support IT Senior Management by maintaining service standards aligned with ITSM Principles. Analyze and Report platform metrics to identify trends, opportunities, failures, and successes. Iterate with vendors and business to improve process and implement new strategies. Facilitate regular business review of performance and gap analyses. Onboard new vendors end-to-end. Drive self-service capabilities through automation, testing, support, and monitoring. Establish and maintain repeatable onboarding Playbooks. Balance team resources across projects. Commit to quality delivery on time and within budget. Keep teams informed about project scheduling needs and upcoming key dates.
CONTACT: Please send resume ref#21052/contact K. Finnsson for an appointment.
Blizzard Entertainment Inc.
PO Box 18979
Irvine, CA 92623
Jobsite: Irvine, CA (Full-time position)