TITLE: Shift Manager
REQUIREMENTS: 2 years of experience in the job or 2 years of experience as an IT Delivery Coordinator, Software Developer & Designer or in a related occupation.
SPECIAL REQUIREMENTS: Any suitable combination of education, training &/or experience is acceptable.
JOB DUTIES: Serves as both incident manager and shift lead responsible for the monitoring, incident management, change management, problem management, and knowledge management functions that are required to keep company players in the game. Monitor and maintain availability across all company services. Lead, inspire and develop one of six teams of 4-6 members. Serve as Incident Manager, driving rapid recovery and resolution. Lead projects across the global team to expand monitoring coverage and depth, increase mitigation capability, increase change awareness, and increase overall team effectiveness. Collaborate with the global Operations Center team to identify opportunities and drive the adoption of new technologies and processes to full the GNOC mission. Work closely with IT / Operations leadership, Live Operations teams, and other stakeholders to promote department vision. Perform operations as a global function; monitoring and incident management across 31 global datacenters supporting millions of players all over the world.
CONTACT: Please send resume ref#20127/contact K. Finnsson for an appointment.
Blizzard Entertainment Inc.
PO Box 18979
Irvine, CA 92623
Jobsite: Irvine, CA (Full-time position)
